How identitycall.ai works

From raw audio to verified speakers, rich transcripts, and actionable coaching signals—in minutes. Use it live with virtual numbers or upload recordings on their own. Either way, you get the same enterprise‑grade insights.

Two flexible paths

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Live tracking with virtual numbers

Spin up numbers per campaign, channel, or team. Route calls, greet with smart TTS, and capture every interaction automatically.

Best for: Marketing attribution, multi‑team operations, and real‑time coaching.

You’ll get: Source attribution, call metadata, live-compatible insights, and ROI views across channels.

What’s included:

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    Instant number provisioning (local & toll‑free)

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    IVR greetings and routing you can edit anytime

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    Source tracking & attribution dashboards

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    Conversation intelligence and QA scoring

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    CRM/webhook sync

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Standalone uploads (no numbers needed)

Bring recordings from anywhere-dialers, PBXs, call centers, mobile devices, or meeting tools-and analyze them independently.

Best for: Compliance reviews, historical imports, vendor recordings, research projects.

You’ll get: The same transcription, biometrics, and scoring as live tracking-without changing your telephony.

What’s included:

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    Drag‑and‑drop uploads (MP3/WAV/MP4/FLAC up to 2GB)

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    Dedicated upload quotas per plan

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    98% transcription accuracy with punctuation and timestamps

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    Biometric speaker ID and repeat‑caller matching

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    Exportable reports and API access

Step‑by‑step details

1

Connect or upload

Connect calls via virtual numbers or upload files for instant, context-rich analysis.

Supported formats: MP3, WAV, MP4, FLAC
File size limit: Up to 2GB per file
Languages: Multi‑language transcription & TTS support
Security: TLS 1.3 in transit, AES‑256 at rest, RBAC and audit logs
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AI processing

Our technology automatically turns speech into clean, easy-to-read transcripts — complete with timestamps and speaker separation. It’s built to understand your world, so product names, acronyms, and industry terms are transcribed correctly.

What you’ll see:

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    Turn‑by‑turn transcript with timestamps

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    Important terms highlighted and key details (like dates, prices, or links) pulled out automatically

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    Confidence scores and word‑level timing

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    Language auto‑detection and diarization prep

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Biometric analysis

We generate voice embeddings-compact acoustic signatures-to diarize speakers on a call and match returning voices across interactions.

Capabilities:
Automatic diarization: “Agent”, “Caller 1”, “Caller 2” labeled with segments
Repeat‑caller matching: 97%+ typical repeat‑match accuracy under good audio
Profile building: Unified caller timelines with past transcripts, notes, and outcomes
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Insights & scoring

We apply emotion signals, script/compliance rubrics, and performance metrics to each interaction—then roll them up to teams and campaigns.

Out‑of‑the‑box signals:

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    Emotion & sentiment trends over time

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    Talk ratio, dead‑air, over‑talk, interruption hotspots

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    Keyword/objection detection and intent cues

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    Custom QA Goals & Scoring with bias‑free, repeatable criteria

Coach faster:

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    Auto‑flags for at‑risk calls or missed steps

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    Playlists of moments to review (e.g., “Objection handling”, “Compliance risk”)

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    Team dashboards with score trends and improvement areas

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Export & Integrate

Move insights where work happens.

One‑click exports: PDF summaries, CSV tables, JSON, and raw transcripts
Integrations: CRMs (e.g., push notes, outcomes, and next steps), help desks, data warehouses, and BI tools
Automation: Webhooks and REST API for custom workflows
Governance: Exports respect role permissions and redaction policies
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How it works FAQs

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