Everything you need to understand every call

Provision virtual numbers, dynamic number insertion, source-level reporting, campaign attribution.

Drag-and-drop audio files, batch import via FTP, support for all formats

Define binary (pass/fail) or scaled rubrics. AI evaluates every call with detailed reasoning. Supports call direction filtering.

AI classifies calls into your custom categories with confidence percentages. Define category descriptions and examples - the AI learns your taxonomy.

AI extracts orders, locations, phone numbers, emails, and custom fields from every call automatically. Access via API or dashboard.

AI-generated summary per call - key points, topics, action items. Keyword detection for tracking specific phrases.

Detects silence gaps beyond your configured threshold. Flags missing required notices. Per-project threshold settings.

Voice fingerprint matching for returning callers. 256-dim embeddings, 97% accuracy, language-independent. Builds unified caller profiles.

CRM sync (Salesforce, HubSpot), webhooks, Slack notifications, REST API. Trigger workflows from goals, categories, or extracted data.

Filter and search across all extracted data. Export reports. Track goal pass rates, category distributions, team performance.