Compare QA review costs
An illustrative cost comparison between manual QA review and automated analysis, using your own numbers. Not a quote.
Illustrative cost comparison
Select your company size
Calls per month
Average call duration (minutes)
Currently reviewed
8%
What percentage of calls does your team manually review today?
Analyst hourly rate
$
Fully-loaded cost including benefits
Estimated monthly cost difference
$22,600
Against today's sampled review, IdentityCall costs $3,160 more per month and covers every call instead of 8%.
Manual review today
80 hours × $28/hour
$2,240
/month
Reviewing 8% of 5,000 calls
Manual review of every call
1,000 hours × $28/hour
$28,000
/month
Reviewing all 5,000 calls
IdentityCall
30,000 min × $0.18/min
$5,400
/month
Every call analyzed; illustrative blended rate, not a quote
How we calculated this
Our assumptions:
- Manual review takes twice the call length per reviewed call (listening, scoring, and notes)
- IdentityCall cost: $0.18 per minute of audio analyzed, an illustrative blended rate. Plans are monthly packages with included minutes; see pricing
- Reviewer time is costed at the hourly rate you enter
- No allowance for the time your team still spends checking flagged calls and calibrating the rubric
The formula:
- Manual cost today = Calls × Reviewed % × (2 × Duration ÷ 60) × Hourly rate
- Manual cost for every call = Calls × (2 × Duration ÷ 60) × Hourly rate
- IdentityCall cost = Calls × Duration × $0.18
- Difference = Manual cost for every call − IdentityCall cost
