Check every call for the required disclosure
IdentityCall checks whether the required notice language was spoken, automates retention and deletion, and logs sensitive actions, so review rests on every submitted call instead of a spot check.
Recording calls comes with obligations: disclose that the call is recorded, capture consent where required, retain data only as long as allowed, and be able to answer a data-subject request. Doing this by spot-check leaves gaps no one notices until an audit or complaint.
IdentityCall treats compliance as something to measure on every call. It detects whether disclosure language was present, tracks retention automatically, and logs sensitive actions, so you can show what was checked instead of describing your policy. Detecting a notice supports review; it does not establish that consent was valid or that a notice met a legal requirement.
Where compliance quietly breaks
Disclosures get skipped
A rushed agent forgets the required notice. With manual review you find out months later, if at all, on the one call someone happened to listen to.
Retention is manual
Keeping recordings too long, or in the wrong place, is its own risk. Without automated retention, deletion depends on someone remembering.
Requests are hard to answer
A data-subject access or deletion request means finding every call for one person, fast. That is painful without search and a clear audit trail.
How IdentityCall supports compliance
Disclosure detection
IdentityCall analyzes each call for the disclosure or notice language you require and flags calls where it appears to be missing, so gaps surface immediately rather than at audit time.
Automated retention
Set how long recordings live and let retention rules purge them automatically, so data is kept only as long as your policy allows.
Audit log
Sensitive actions are logged with timestamps and can be exported for compliance reviews.
DSAR-ready search
Full-text and speaker-aware search makes it practical to locate and act on every call tied to a person when a request comes in.
What you get
Every submitted call checked for the disclosure language you specify- Flags on calls where the notice appears to be missing
- Retention and deletion handled by policy, not memory
- An exportable log of sensitive actions
- Faster, defensible responses to data-subject requests
- A record of what was checked, for auditors and counsel
Frequently asked questions
Does IdentityCall replace legal advice?
No. IdentityCall gives you tooling to detect disclosures, manage retention, and keep an audit trail. Your obligations depend on your jurisdiction and use case, so confirm requirements with qualified counsel.
How does disclosure detection work?
IdentityCall analyzes the transcript and audio of each call for the notice or disclosure language you specify and flags calls where it does not appear, so you can review them.
Can I control how long recordings are kept?
Yes. You configure retention rules and IdentityCall purges recordings automatically when they expire.
Does it help with GDPR data-subject requests?
IdentityCall provides search and an audit trail that make it practical to find and act on the calls associated with an individual when a request arrives.
Related
Review every call for the disclosure
See how IdentityCall checks for disclosure language, automates retention, and logs actions.
