Call analytics across the languages you record in
IdentityCall transcribes and analyzes calls in many languages, so QA, categorization, and emotion estimates work across your operation. Test on recordings from each market before relying on the results.
Global and multilingual teams record calls in many languages, but most analysis tools are tuned for one. The result is blind spots: whole markets where no one can score quality, spot churn, or check compliance.
IdentityCall transcribes and diarizes in many languages, with language-aware search, and runs the same scoring, categorization, and emotion analysis across all of them, so coverage does not stop at the language barrier.
Why multilingual operations go unmeasured
Tools are single-language
Analysis built for one language leaves calls in others untranscribed and unscored.
QA cannot reach every market
Without multilingual transcription, quality and compliance in non-primary languages go unchecked.
Search misses the words
If transcription is poor or absent in a language, you cannot find the calls that matter.
How IdentityCall handles many languages
Multilingual transcription
Transcription and diarization across a wide range of languages. Results vary with language, audio quality, accents, and specialist terms, so test representative recordings from each market.
Language-aware search
Full-text search that understands the language of each call, so you can find conversations regardless of language.
Consistent scoring everywhere
Apply your QA rubrics, categories, and goals across languages, for one standard of quality across markets.
Emotion across languages
Acoustic emotion analysis works from the audio, so tone signals are available even where text varies.
What you get
Multilingual transcription and diarization- Language-aware full-text search
- Consistent QA and categories across markets
- Emotion signals that work from the audio
- Coverage in the languages you record in, once tested
- One platform for a multilingual operation
Frequently asked questions
How many languages are supported?
IdentityCall transcribes and analyzes calls in many languages. Ask us for the current list for your markets and test recordings from each before relying on the results.
Can I apply one QA rubric across languages?
Yes. Your rubrics, goals, and categories apply across languages, so you hold one standard of quality everywhere.
Does emotion analysis work in any language?
Emotion is read acoustically from the audio, so tone signals are available across languages, independent of the words.
Can I search calls in different languages?
Yes. Language-aware full-text search lets you find calls regardless of the language spoken.
Related
Analyze calls in every market
See how IdentityCall scores and searches calls across the languages your team records in.
