See the whole team at once
Scores, categories, and trends across every processed call.
Story hook
Scattered metrics bury insights and stall decisions.
Scores, categories, and trends in one view, filtered by agent, team, or project, so you see what to look at next.
How it works?
1
Overview
Metrics across processed calls.
2
A/B Rank Agents
Top/middle performers.
3
Heatmaps
Emotions/ratios.
4
Coaching Alerts
Smart tips.
5
Trends
Score changes over time.
Key benefits
Team overview
Scores and categories across every agent.
Find coaching examples
Jump to the calls behind a low score.
Custom Views
Drag/drop.
Exports
PDF/CSV exec-ready.
Mobile Responsive
How to evaluate the benefit
Compare how long weekly reporting takes now with the time it takes from the dashboard, and whether managers pick different calls to coach from once they see the scores. Include the time to configure views.
Analytics dashboard FAQs
Metrics update as calls finish processing. Alerts fire when a processed call crosses a threshold you set.
Absolutely—build role-based views with saved filters, segments, and privacy controls. Share links or pin views to teams.
One-click PDF and CSV, plus scheduled email exports for weekly exec reviews. You can also sync aggregates to your BI tool.
It blends trend deltas (e.g., conversion drop, longer handle time) with heatmap signals (sentiment, talk ratios) to rank coaching priorities and suggest the next best action.
Get started in minutes
Small teams: sign up and analyze 5 of your own calls free, no credit card. Larger teams: book a 30-minute consultation and we analyze 3–5 of your recordings together.
