Call intelligence for insurance teams
Score every claims and sales call, recognize callers by voice, surface potential fraud signals, and prove the disclosures were given.
Insurance runs on phone conversations: first notice of loss, claims handling, renewals, and sales. Each carries QA, fraud, and compliance stakes, and manual review reaches only a sliver of the volume.
IdentityCall scores every call against your rubric, recognizes callers by voice, categorizes calls by type, reads emotion for distressed claimants, and checks that required disclosures were spoken.
What insurance teams face
Claims fraud is costly
Identity and story inconsistencies are hard to catch by sampling, and a missed signal is expensive.
QA cannot keep up
Reviewing a handful of claims and sales calls leaves most coaching and compliance gaps unseen.
Distress needs a human touch
Claimants are often stressed; tone matters, and tone is invisible in a transcript.
How IdentityCall helps
Score every claims and sales call
Automated QA against your own rubric, with the reasoning shown, across the whole call volume rather than a sample.
Recognize callers by voice
Speaker recognition links calls to a caller across numbers and surfaces returning or suspicious callers.
Categorize and extract
Auto-categorize calls by type (FNOL, status, complaint, renewal) and extract the fields your systems need.
Read emotion and prove disclosures
Per-segment emotion highlights distressed claimants for follow-up, and disclosure detection confirms required notices were given.
What you get
QA coverage on 100% of claims and sales calls- Caller recognition that surfaces returning and suspicious callers
- Calls categorized by type and turned into structured data
- Early flags on distress and potential fraud signals
- Evidence that disclosures were given
- Auditable records for compliance reviews
Frequently asked questions
Can IdentityCall help detect claims fraud?
It surfaces signals: caller recognition across calls, inconsistencies in extracted data, and flags for synthetic voices. It supports a fraud program; it is not a standalone fraud determination.
Does it work for both claims and sales calls?
Yes. You can define different rubrics and categories for each, and score every call against the right one.
How does emotion analysis help?
Per-segment emotion highlights where a claimant was distressed or frustrated, so supervisors can prioritize follow-up and coaching.
Is this legal or regulatory advice?
No. IdentityCall provides tooling for QA, identity, and disclosure detection. Confirm your specific obligations with qualified counsel.
Related
Put every insurance call to work
See how IdentityCall scores, categorizes, and verifies your claims and sales calls.
