Ask anything about your calls
Type a question the way you would ask a colleague. IdentityCall turns it into a precise filter over every conversation, then keeps watching with alerts, an inbox, and scheduled reports.
Dashboards answer the questions someone predicted months ago. The questions that actually matter show up mid-week: which calls mentioned a competitor and ended without next steps, which customers asked about cancellation twice, which agent keeps skipping the disclosure.
Conversational insights removes the middleman. You ask in plain language, IdentityCall compiles the question into structured criteria over your transcripts, scores, categories, and extracted fields, and shows the matching calls. Good questions do not have to stay one-off: save them as filters, turn them into alerts, or schedule them as reports.
Why dashboards are not enough
Questions outrun dashboards
Every new question becomes a report request in someone’s backlog. By the time the chart exists, the moment to act has passed.
Filters demand expertise
Knowing which field to filter and how to combine conditions gatekeeps the data. Most of the team never asks, because asking means learning a query builder.
Patterns surface too late
A churn signal or compliance gap that lives in calls is usually discovered at the weekly review, after the tenth occurrence instead of the second.
How conversational insights work
Ask in plain language
Type the question as you would say it. IdentityCall compiles it into structured criteria you can inspect and adjust, so every answer is auditable rather than a black box.
Save questions as filters
A question worth asking once is worth keeping. Saved filters become reusable views over your calls that anyone on the team can open.
Turn questions into alerts
Attach an alert to any question and IdentityCall watches every new call, notifying you when one matches. Pause and resume alerts as priorities shift.
Backtest before you trust
Before enabling an alert, run it against the calls you already have and see exactly what it would have caught last week. No guessing whether the criteria are too loose or too tight.
One inbox for what matters
Calls matched by your alerts land in a single inbox, so triage happens in one place instead of scattered notifications.
Reports on a schedule
Turn any saved question into a recurring email report, so the team sees the trend without anyone pulling the numbers.
What you get
Answers in seconds instead of report requests- Anyone can query calls, no query language required
- Alerts you can backtest against history before enabling
- A single inbox for calls that need attention
- Recurring reports delivered by email
- Every answer traceable to the underlying calls
Frequently asked questions
What kinds of questions can I ask?
Anything expressible over your call data: transcripts, categories, goal scores, extracted fields, and emotional signals. For example, “calls this month where the customer mentioned a competitor and no next step was agreed” or “support calls longer than ten minutes with rising frustration”.
How do I know the results are right?
Your question is compiled into visible, structured criteria before it runs. You can inspect the criteria, adjust them, and open every matching call, so the answer is verifiable rather than a summary you have to take on faith.
Can I get notified when new calls match?
Yes. Save the question as an alert and IdentityCall evaluates every new call against it, delivering notifications as they match. Alerts can be paused and resumed at any time.
What is alert backtesting?
Backtesting runs a proposed alert against your historical calls and shows what it would have flagged. You tune the criteria on real data first, then enable the alert knowing what to expect.
Related
Stop mining dashboards for answers
Ask your calls directly and see what they have been trying to tell you.
