Insights on conversation intelligence

Handling Accents & Bias in Voice Biometrics

How Self-Supervised Learning (SSL) and phoneme-physics models are eliminating accent bias in modern voice authentication.

Real-time Speaker Diarization at Scale

Engineering challenges in separating Agent vs. Customer audio streams in millisecond real-time using embedding clustering.

The End of Security Questions: Why KBA is Dead

Why LLMs have made 'Mother's Maiden Name' obsolete and how voice authentication provides the only un-phishable credential.

PGVector for Voice: High-Dimensional Embeddings Deep Dive

A technical deep dive into using PostgreSQL and pgvector for low-latency biometric voice identification.

Acoustic Fingerprinting in Fintech: Detecting Synthetic Voices

How fintechs are using acoustic artifact analysis to detect deepfakes and synthetic voices in high-value transfers.

Audio Injection & Prompt Leaks: New Security Frontiers

Why voice spoofing is just the tip of the iceberg. Exploring audio injection and prompt leaking vulnerabilities in Voice AI.

The Death of the 1% Sample: Why AI-Driven QA is Mandatory

Why random sampling is a liability in 2024 and how AI-driven 100% coverage transforms compliance and quality assurance.

Beyond the SIP Trunk: Reducing Voice Agent Latency to Sub-300ms

Exploring the architectural shifts required to achieve sub-300ms latency in voice AI, streaming architectures, and edge computing.