Deals die in silence
A prospect says ‘sounds good’ but their voice says doubt. Without hearing the call, you find out weeks later when they ghost. By then, it’s too late to coach.
Your CRM knows what happened. We know why.
CRM data shows the outcome - deal won or lost. IdentityCall reveals what actually happened: the hesitation before ‘let me think about it,’ the excitement when pricing clicked, the objection that keeps killing deals.
Turn every call into a coaching moment
The problem
What CRM data can’t tell you
Your reps log calls. They update stages. But the moments that make or break deals happen in conversation - and they’re invisible to your pipeline reports.
Coaching is a guessing game
You shadow a few calls per rep, per month. You catch a fraction of coachable moments. Patterns emerge slowly - if you spot them at all.
Every prospect starts over
A warm lead calls back from a different number. Your rep treats them like a cold call. The relationship you built? Reset to zero.
Emotion intelligence
Hear what words don’t say
Emotion detection surfaces the moments that matter - the hesitation before an objection, the excitement when value lands, the frustration that signals a deal at risk. Review the calls that need attention, skip the ones that don’t.
Coaching application
Flag calls where prospects showed interest but reps missed the signal. Coach reps to recognize and act on buying moments.
Goal-based scoring
Measure what great looks like
Define what your best reps do - then see who’s doing it. Automated scoring evaluates every call against your playbook, surfacing skill gaps before they cost you deals.
Coaching application
Track discovery, pricing, and next-step behaviors on every call so coaching targets the right skill gaps.
Returning prospect recognition
Know when prospects come back
Speaker recognition identifies returning prospects by their voice - regardless of which number they call from. Every interaction links to a single profile, so your reps never start cold with someone who’s already warm.
Coaching application
Recognize which reps turn callbacks into conversions - and which ones reset the relationship every time.
Score every sales call against custom rubrics - did the rep qualify the budget? Mention the product? Handle objections?
Results sales leaders measure
IdentityCall turns call data into coaching intelligence - so your team improves faster and deals close sooner.
Rep ramp time
New hires reach quota sooner with targeted coaching
40% faster
Objection handling
Reps who review flagged calls improve within 30 days
+23% improvement
At-risk deal detection
Spot deals going cold before they ghost
2 weeks earlier
Manager coaching time
Focus on the calls that need attention, skip the rest
3x more calls reviewed
From calls to coaching in minutes
1
Connect
Integrate with your dialer, phone system, or CRM. Works with Salesforce, HubSpot, Outreach, Gong imports, and more.
2
Define
Set up your scoring goals - the behaviors your best reps demonstrate. We’ll help you translate your playbook into measurable criteria.
3
Coach
Every call is transcribed, scored, and analyzed. Spend your time on targeted coaching, not hunting for examples.
Stop Guessing. Start Coaching.
See which calls need your attention, which reps need help, and which deals are at risk - before it’s too late.
