Enterprise-grade security for your call data
Protecting recordings, transcripts, goal evaluations, and extracted data with industry-leading standards.
Security Standards
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Encryption: AES-256 at rest, TLS 1.3 in transit
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Access: RBAC
Compliance Certifications
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ISO 27001
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GDPR
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HIPAA (optional add-on)
Data Protection
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Anonymized biometrics: Voice fingerprints are stored as abstract vector arrays, impossible to reverse-engineer into audio.
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Secure uploads: Recordings are encrypted in transit via TLS and stored with automated replication to S3-compatible object storage (Cloudflare R2).
Infrastructure
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EU-Hosted: Runs in European data centers (Hetzner, Finland) with the database isolated on a private network.
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Containerization: Services run in Docker containers with strict resource isolation and regular image updates.
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Vector Database: Biometric data is managed in a hardened PostgreSQL instance with pgvector, ensuring efficient and secure high-dimensional query processing.
Access Control
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RBAC: Granular Role-Based Access Control (Owner, Admin, Member) ensures users only access data relevant to their role.
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Policy Enforcement: Authorization is handled via Pundit policies at the controller level, preventing IDOR (Insecure Direct Object Reference) attacks.
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Authentication: Secure session management via Devise with support for Multi-Factor Authentication (MFA) and Google OAuth 2.0.
Infrastructure
EU-Hosted: Runs in European data centers (Hetzner, Finland) with the database isolated on a private network.
Security audits
Regular third-party security audits.
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