Apply your QA rubric to every call
Define the criteria, review the scores, open the evidence.
Story hook
Biased manual QA creates inconsistencies and burnout.
One rubric, applied the same way to every submitted call, with the reasoning shown. Reviewers check the evidence and coach from it.
How it works?
1
Set Rubrics
Compliance/scripts custom.
2
Score All Calls
Scored after processing.
3
Alerts
Email or Slack on missed goals.
4
Trend Dashboards
Performance views.
5
Benchmark Improve
Agent comparisons.
Key benefits
Review priorities
Open the calls the scores flag first.
Custom Rules
Tailored per team.
Shared criteria
One rubric applied the same way to each call, with reasoning you can check.
Alerts
Email or Slack when a goal is missed.
Usage-based plans
Scoring runs on every call you submit, within your plan's minutes.
How to evaluate the benefit
Score a batch of calls your reviewers have already scored and compare the results. Then measure the time reviewers spend checking flagged calls against the time they spent sampling. Include rubric setup and calibration.
Goals & QA scoring FAQs
Yes. Define your own goals as pass/fail or 0 to 10 criteria to match your scripts and compliance rules. The number of goals per project depends on your plan.
Yes. Email or Slack alerts fire when a processed call misses a goal threshold.
You can retro-score historical recordings to establish a baseline from day one.
Every call you submit is scored automatically. Human review shifts to checking flagged calls and calibrating the rubric.
Get started in minutes
Small teams: sign up and analyze 5 of your own calls free, no credit card. Larger teams: book a 30-minute consultation and we analyze 3–5 of your recordings together.
