AI receptionist

An AI receptionist is a voice agent that answers inbound calls, understands what the caller needs, and routes or handles the request, around the clock and in multiple languages. It can capture lead details, answer common questions, and pass complex cases to a person.

Unlike a basic phone menu, an AI receptionist understands natural speech rather than forcing callers through rigid key-press options. When it sits on the same platform that records and analyzes calls, every interaction it handles is also scored and searchable.