Know who, what, why
Recognize returning callers and see what they asked for.
Story hook
Siloed channels leave reps blind to customer history.
Voice matching links a returning caller to one profile, whichever number they call from, so agents start with history instead of a blank screen.
How it works?
1
Audio capture
Calls/uploads.
2
Biometric Diarization
Speaker match.
3
Channel Unify
Link interactions.
4
Emotion detect
Intent reveal.
5
360° Profiles
CRM push.
Key benefits
Match by voice
Recognize returning callers whichever number they use.
Review sales conversations
See the objections and questions behind each deal.
Caller history
Past calls and notes linked to one profile.
One profile
History tied to the caller, not the phone.
Privacy controls
Retention and deletion per project; voice profiles are biometric data.
How to evaluate the benefit
Enroll your agents and a set of known callers, then check how often returning callers are matched correctly on real recordings. Weigh that against the time agents spend working out who is calling.
Conversation intelligence FAQs
Voice matching links phone calls to one caller profile. Other channels connect through your CRM sync, webhooks, and the API.
Voice profiles are biometric data and are treated that way. You control retention and deletion per project; see our privacy policy for how call data is processed.
It syncs to HubSpot so reps don’t have to copy-paste notes. Salesforce and Pipedrive support is coming soon.
No - you can run this alongside your current setup without renumbering.
Get started in minutes
Small teams: sign up and analyze 5 of your own calls free, no credit card. Larger teams: book a 30-minute consultation and we analyze 3–5 of your recordings together.
