Automated call QA
Using AI to score every call against a quality rubric, instead of a manual sample.
Automated call QA uses AI to score calls against a quality rubric automatically, rather than having reviewers listen to a small hand-picked sample. The system transcribes each call and evaluates it against defined criteria, producing a score and, ideally, the reasoning behind it.
Because it runs on every call, automated QA moves coverage from one or two percent to one hundred percent, makes scoring consistent across calls, and frees reviewers to coach instead of grade.
