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How long does it take to process a recording?

Most recordings are transcribed and analyzed within 1-2 minutes. Voice biometric extraction and speaker identification add only a few seconds. You’ll receive a notification when processing completes.

What languages are supported for transcription?

We support transcription in 50+ languages including English, Spanish, German, French, Portuguese, Mandarin, Japanese, and Arabic. Voice biometrics works independently of language - it analyzes acoustic patterns, not words.

Do I need special hardware or software to use IdentityCall?

No. IdentityCall is entirely cloud-based. Upload recordings through our web interface, API, or integrations. For live call analysis, we connect to your existing phone system - no new equipment required.

What’s the minimum audio length needed for analysis?

Transcription works with any length. For voice biometrics, we need at least 3 seconds of clear speech to generate a reliable voiceprint. Longer samples improve accuracy.

What’s the accuracy rate for speaker recognition?

IdentityCall achieves 97%+ recognition accuracy in real-world call conditions. Accuracy depends on audio quality and enrollment sample length - cleaner audio and longer initial samples improve results.

How do you handle calls with multiple speakers?

Our system automatically detects and separates individual speakers within a recording. Each speaker segment is analyzed independently, allowing us to identify known speakers and flag unknown voices - even when people talk over each other.

Can voice biometrics be fooled by voice recordings or AI-generated voices?

Voice biometrics analyzes live acoustic properties that are difficult to replicate perfectly. While no system is immune to sophisticated attacks, recorded playback and current AI voice clones typically lack the natural microvariations present in live speech. We continue to improve detection of synthetic voices.

Does accent or language affect voice recognition accuracy?

No. Voice biometrics analyzes how someone speaks - the physical characteristics of their voice - not what they say or which language they use. A speaker will be recognized whether they’re speaking English, Spanish, or switching between languages.

What’s the accuracy rate for speaker recognition?

IdentityCall achieves 97%+ recognition accuracy in real-world call conditions. Accuracy depends on audio quality and enrollment sample length - cleaner audio and longer initial samples improve results.

How do you handle calls with multiple speakers?

Our system automatically detects and separates individual speakers within a recording. Each speaker segment is analyzed independently, allowing us to identify known speakers and flag unknown voices - even when people talk over each other.

Can voice biometrics be fooled by voice recordings or AI-generated voices?

Voice biometrics analyzes live acoustic properties that are difficult to replicate perfectly. While no system is immune to sophisticated attacks, recorded playback and current AI voice clones typically lack the natural microvariations present in live speech. We continue to improve detection of synthetic voices.

Does accent or language affect voice recognition accuracy?

No. Voice biometrics analyzes how someone speaks - the physical characteristics of their voice - not what they say or which language they use. A speaker will be recognized whether they’re speaking English, Spanish, or switching between languages.

What integrations are available?

We offer a native HubSpot integration and Slack notifications, with Salesforce and Pipedrive coming soon. Recordings can arrive via API, SFTP, or webhook from any phone system. Our REST API allows custom integrations, and webhooks notify your applications in real-time when transcriptions complete or speakers are identified.

How does pricing work?

Pricing is based on audio minutes processed per month. All plans include transcription, voice biometrics, and speaker identification - no feature gating. Volume discounts are available for high-usage customers. See our pricing page for current tiers or contact sales for enterprise quotes.

Is there a free trial?

Yes. Start a free trial with no credit card required. You’ll get full access to all features including voice biometrics and speaker identification. Upload your own recordings to test accuracy with your actual call data.

Can I export my data?

Yes. Export transcripts, speaker profiles, and analytics in standard formats (JSON, CSV). Voice embeddings can be exported for use in your own systems. We never lock your data in - you maintain full ownership and portability.