Redaction
Removing or masking sensitive information from a transcript or recording.
Redaction is the removal or masking of sensitive information, such as card numbers, identifiers, or other personal data, from a transcript or recording. It lets teams keep and analyze calls while limiting exposure of the most sensitive details.
Redaction supports privacy and compliance goals: it reduces what is stored in plain form, helps meet data-minimization expectations, and lowers risk if records are ever accessed by the wrong person.
